Frequently Asked Questions
Everything you need to know about shopping with MotherBees
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your package's progress.
Which payment methods do you accept?
MotherBees accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team immediately at support@motherbees.com with photos of the damage and your order number so we can arrange a replacement.